FAQs

HOW TO TRACK MY ORDER STATUS?

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.

CAN I MAKE CHANGES TO MY ORDER?

We know how important your order is, so we aim to fulfill orders as quickly as possible. So unfortunately, we're unable to change an order once it is placed. Please definitely make sure all the details are correct when you confirm the checkout.

HOW DO I RETURN OR EXCHANGE?

If your purchase isn’t working out for you, we’re happy to accept it for return as long as your item is in original condition (tags attached and no visible signs of wear) and isn’t a clearance sale item. Please note, we don’t do direct exchanges!

Once our team received your return parcel, they will issue you an online credit note that never expires to purchase absolutely anything in our store, or the size you prefer.

THE ITEM I WANT IS OUT OF STOCK. WHAT TO DO NOW?

We usually stock pieces from our latest collection in a few weeks.So please sign up your email to be notified of a restock, and you shouldn’t miss out the next time.

I ENTERED THE INCORRECT SHIPPING ADDRESS – CAN YOU CHANEGE IT FOR ME?

Please contact us immediately with your correct address. If your order has not yet been shipped we may be able to amend your shipping label accordingly, however if your order has already been packed and/or dispatchedVthen we sadly cannot make any changes for you.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

We're sorry to hear that you've received an incorrect or faulty item. Please send us an e-mail with your order number, the name/product code and the picture of the item you received and further details of the problem within 30 days of receiving your order.

I FORGOT TO APPLY MY DISCOUNT CODE, CAN I STILL APPLY IT?

Please contact us with your order number and promo code ASAP and we'll  do our best to take care of it!

 

TAXES & DUTIES

We do not charge shipping nor taxes for my PDF files wherever you are from this world :)

 

HOW SECURE IS MY PERSONAL INFORMATION?

MyCraftWay adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.

Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.

 

HOW CAN I CONTACT YOU?

You can contact me via email: support@mycraftway.com Our team do their best to respond within 2-12 hours.

 

MyCraftWay™